RPA in Banking Use-cases, Benefits and Steps Medium

POP Bank employs RPA in developing their customer satisfaction and digital services. Automation is used in processing online loan applications and customer contracts. Robots pre-process loan applications before the customer agents check them, which quickens the application processing time. With the customer contracts automation, the robot retrieves the contracts written by customers online, and then transfers and stores them in the banking system.

According to compliance rules, banks and financial institutions need to prepare reports detailing their performance and challenges and present them to the board of directors. These documents are composed of a vast amount of data, making it a tedious and error-prone task for humans. However, robotics in finance and banking can efficiently gather data from different sources, put it in an understandable format, and generate error-free reports. To further enhance RPA, banks implement intelligent automation by adding artificial intelligence technologies, such as machine learning and natural language processing capabilities.

Lack of Legal Regulations Governing automation

According to Raconteur’s research, trust is the second most considered factor when looking for financial products. Keeping in focus the current trends in banking and growing competition, banks need to build trust with their customers. This utmost need for trust has created the concept of radical transparency — a tendency to create an open and honest environment for a customer. It is about being transparent about your business, communicating the truth, and accepting mistakes. Banks should also automate processes that deliver the most returns when automated, whether it is improving customer confidence or saving costs.

This statistic is especially relevant for the banking and financial services industry, which are one of the most data-driven sectors of the economy today. That’s why digitization with the help of modern and secure solutions is so important for building a competitive advantage. Incorporating robotic process automation in finance into the KYC process will minimize errors, which would otherwise require unpleasant interactions with customers to resolve the problems. Therefore, RPA will accelerate customer onboarding and enhance customer experience. That is one major factor why process automation can yield particularly significant results in banks.

Improved customer service and satisfaction:

The computer automation technique known as robotic process automation (RPA) aids in the automation of tasks in business processes. Intelligent Automation is a subset of automation that uses technology such as sensors and other devices to make decisions based on information and Automate processes accordingly. Robotic process automation (RPA) is being adopted by banks and financial institutions to sustain cutthroat market competition. RPA is a combination of robotics and artificial intelligence to replace or augment human operations in banking. A Forrester study predicts that the RPA market is expected to cross $2.9 billion by the year 2021. According to P&S Market Research, the global robotic process automation market is projected to reach $8.6 billion by 2023.

• Yet banking automation is also a powerful way to redefine a bank’s relationship with customers and employees, even if most don’t currently think of it this way.
• Banks, lenders, and other financial institutions may collaborate with different industries to expand the scope of their products and services.
• Furthermore, the approval matrix and procedure may result in a significant amount of rework in terms of correcting formats and data.
• Loan officers need to go through many steps, including employment verification, credit check, and other types of inspections.
• Consider the vendor’s ability to expand beyond rule-based automation and introduce intelligent automation that usually involves AI and data science further down the road.
• The challenge of maximizing efficiency and keeping expenses as low as feasible while ensuring maximum security standards has also drastically increased.

Automation allowed the employees to focus on more value-added activities instead of manual, menial work. Automate repeatable payment processing tasks to accelerate transfers and retrieve details from fund transfer forms to automate outgoing fund transfers, as well as vendor payments and payroll processing. Automate calculation changes, notifications, and extraction of data from letter of credit applications.

Low Cost

Robotics in financial industry make real-time requests to external and internal systems to authenticate information during the KYC, Customer Due Diligence, and other processes. They’re able to transform an error-prone operation into a smoothly-running banking automation project. Whenever a confirmation issue arises, the virtual employee notifies its human colleague, who’s experienced enough to solve it. The existing manual process for account creation was slow, highly manual, and frustrating for customers.

In order to be successful in business, you must have insight, agility, strong customer relationships, and constant innovation. Benchmarking successful practices across the sector can provide useful knowledge, allowing banks and credit unions to remain competitive. Automation is the advent and alertness of technology to provide and supply items and offerings with minimum human intervention.

Account Reconciliation

A leading bank with over 10 million customers wanted to transform the account creation experience to improve customer satisfaction and reduce operational costs. Banks deal with large amounts of data every day, constantly collecting and updating essential information like revenue, liabilities, and metadialog.com expenses. The public media and other stakeholders go through the resulting financial reports to determine whether the relevant organizations are operating as expected. It‘s a challenging task for banks to handle such voluminous data and compile it into financial statements without any errors.

• Bank workers deal with substantial data from customers and non-automatic processes are prone to mistakes.
• Instead, it includes knowing your customers’ likes and dislikes and developing unique packages of banking products and services for each customer as per their requirements and desires.
• Customer service and support will become essential with the increasing trend of branchless mobile banking.
• It is possible to automate the synchronization of data in the financial services industry without the need for complex integrations or a large expenditure.
• Banking and financial institutions have always been known for their lengthy, manual processes affecting the overall productivity and customer satisfaction levels negatively.
• Implementing RPA in your finance and banking processes can bring many benefits, including increased efficiency, reduced costs, and improved customer satisfaction.

Therefore, RPA adoption often calls for enterprise-wide standardization efforts across targeted processes. Automate workflows across different LOB and connect them with end to end automation. Microfinance avails massive benefits to the African continent, but what challenges and prospects do microfinance institutions encounter to effectively operate and reach the public in Africa? Technological advances and changing consumer habits are introducing new challenges, and even questioning how banks can maintain trust with diminishing human interactions, and physical currencies. AI technologies have demonstrated a powerful ability to recognize patterns, however, it cannot perform associative learning like humans can, analyze a broad overview and connect all our knowledge.

Impact of RPA in Banking

For the best chance of success, start your technological transition in areas less adverse to change. Employees in that area should be eager for the change, or at least open-minded. It also helps avoid customer-facing processes until you’ve thoroughly tested the technology and decided to roll it out or expand its use. In cases where legacy systems are not capable of storing complex limit orders, RPA bots could step in to help. A global RPA consulting company claims that8 they have reduced reconciliation processing time by 70% and saved around $100,000 annually with one of their partners. Discover Creatio – the no-code platform for workflow automation and CRM, offering businesses freedom and flexibility.

• Also, make sure to set achievable and realistic targets in terms of ROI (return on investment) and cost -savings to avoid disappointments due to misaligned expectations.
• Banking process automation enables improved productivity, superior customer engagement, and cost savings.
• This type of automated proactive vigilance can help prevent financial institutions from facing financial losses and legal problems.
• As RPA and other automation software improve business processes, job roles will change.
• There are various RPA tools that provide drag-and-drop technology to automate processes with little to no development.
• In addition to identifying what processes to automate, involving subject matter experts is crucial for selecting the best processes for automation.