Outsourcing in 2023: Trends Shaping the Future of Business Operations

Because of this, BPO call center companies are expected to listen and make necessary adjustments in 2022. Some companies were able to cope with the crisis because of the portfolio sourcing strategies that they had adopted before the pandemic. (See Exhibit 1.) They had been distributing the services they need to offshore and onshore providers, as well as investing in building in-house capabilities. In fact, 67% focused on developing in-house capabilities, and 66% concentrated on increasing insourcing levels.

• One survey that was conducted in the UK highlights the scale of the talent shortage.
• As 2021 comes to a close and a new year begins, all signs point toward a future of digital solutions and remote services.
• Only then can service providers hope to become trusted partners in companies’ digital transformations.
• This will lead to more efficiency and cost savings, as companies can outsource more of their financial services and processes to fintech providers.

With the way the world has become better connected, and businesses have started to become more nimble and flexible, it is possible to start to outsource from day one. For example, you could start a company knowing full well that you were planning to outsource a lot of the services you offer to clients, or aspects of your business such as customer support. As 2021 comes to a close and a new year begins, all signs point toward a future of digital solutions and remote services.

Prediction #3: Clients open up to working with remote outsourcers

One popular managed service that businesses large and small are favoring is 24/7 virtual receptionists, business texting services and call answering services. But, what is a virtual receptionist and how do they function within a business? With this outsourced model, virtual receptionists manage a company’s calls, texts, chats, and appointment schedules. A virtual receptionist can serve as an extension of the business, handling anything from inbound and outbound calling to lead generation and ongoing client retention. As dark as it sounds, there’s data supporting machine takeover of certain jobs that require human intelligence. Even so, complete automation of the outsourcing industry is likely impossible.

Yelp even reported a higher rate of permanent close-downs in 2020, during the peak of the pandemic. Set goals, measure your starting metrics and make sure you have systems in place that enable you to measure the impact outsourcing has on your business. Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.

The Future of Outsourcing: 9 Emerging Trends in 2023

Similarly, companies around the world are more accustomed to and comfortable with the idea of outsourcing. This creates a positive feedback loop that will further accelerate change and innovation in the industry. Consider hiring a highly trained professional to reach more clients or reach new markets with your product. It is possible for logistics companies to provide both transportation and stock storage services.

In the next few years, we predict that the demand for cybersecurity services will continue to grow. Providers that can offer these services will be in high demand, and we expect to see more providers focusing on this area of specialization. When all statistics are taken into consideration, we can say that outsourcing will continue to grow in the future. In fact, around 80% of logistic leaders plan to increase their outsourcing budget by 5%. As a result, the global LPO market size is expected to reach $40 billion by 2024, and it was only $6 billion in 2016.The worldwide hospital outsourcing market is expected to increase with a CAGR of 10.4% by 2027. These are just some statistics that can help us have a clear insight into the outsourcing rates.

Trend 6: Artificial Intelligence and Automation Will Grow but Will Not Completely Take Over Jobs

Many businesses are already using AI-powered tools to automate repetitive tasks and improve efficiency. A recent report made by the market research firm Technavio identifies PA as one of the key drivers that will speed up the growth of the outsourcing market during the next few years. This trend is expected to continue in 2023, with outsourcing providers increasingly using AI and PA to deliver more efficient and cost-effective services.

Accounting outsourcing involves transferring an organization’s functions and bookkeeping. IT outsourcing refers to the process of outsourcing a part of an organization’s IT-related activities to a third party in order to save money. Basically, this means having others take care of these tasks while fully controlling the entire process.

The #1 outsourcing authority

Then, when the restrictions were lifted, 70.7% of these contact centers continued to allow remote work in some capacity. Clearly, during the onset of the pandemic, employees from various industries have been re-evaluating how they look at work. With economic pressures, quarantine measures, and health concerns around, workers have been shifting their priorities. Taking a multi-level security approach will become a standard for many BPO companies. Purplesec’s 2021 Cyber Security Statistics report revealed that cyber-attacks increased by 600% since the start of the pandemic. In 2023, outsourced CFOs will provide a long-overdue lifeline for struggling startups.

For instance, data from Indeed shows that the average salary of a .NET developer in the US is approximately $98k per year, while in Ukraine it is significantly lower at $36k. Traditional call centers will evolve, integrating chatbots and virtual agents to enhance customer service. Businesses will increasingly tap into global talent pools, emphasizing remote work.

The rise of responsible outsourcing: Boldr Impact’s mission-driven approach to BPO

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This is why Grand View projects the market’s compound annual growth rate to be a staggering 9.4% for the next several years, equating to the market more than doubling to $525.2 billion by 2030. Another area of the C-suite that is getting the outsourced treatment is technology outsourcing trends the chief marketing officer. The danger of straining the budget through excessive hiring is very real, particularly for companies in the startup or rapid growth stages. Outsourcing is one way a growing brand can avoid the mistake of expanding its team too quickly.

Outsourcing trend 2023 #8: Artificial intelligence

If there is one of the future trends of outsourcing that forecasters agree on, it is the heightened importance of data security. Over the past few years, public awareness has been magnified about the issues of data security, prompting a growing demand for comprehensive data encryption. Cybercriminals are taking sensitive data to new risk levels, much higher than ever before.